Unfortunately, there are fraudsters who may wish to try and access your financial accounts. This section will show you some of the more common frauds.
Remember, if you are ever in any doubt about whether a communication is real please contact us on +353 1 614 8778 or at firstname.lastname@example.org.
Pronounced "Fishing", this is an increasingly common occurrence where attackers attempt to trick you into revealing sensitive information. Often these fraudsters will send an "official looking" email asking you to return sensitive information by email, or they will ask you to click on a link to visit a page where you will be asked for such information.
Fraudsters may also ask for such information via other channels, such as via unsolicited phone calls or SMS text messages.
IDENTIFYING PHISHING EMAILS
These scams can be very sophisticated and often the emails are indistinguishable from real emails sent by the financial institutions.
- Any part of an email can be faked, including the ‘From’ address, text, any links and any attachments.
- Davy will never ask you to enter your username and password into any email.
- Davy will only ever ask for your username and password when you access https://www.davy.ie
- Phishing emails usually have a “call to action”, i.e. an urgent request requiring to take immediate action.
- The language used in phishing emails can often be unprofessional.
- The phisher almost always wants your username & login details, or your bank or financial account details. If in doubt, close the phishing site and visit www.davy.ie directly.
- Some phishing emails attempt to install viruses on your PC. If you see a request to install software, ignore it.
ONLY DOWNLOAD ANTI-VIRUS SOFTWARE FROM REPUTABLE VENDORS
A number of vendors of fake anti-virus software sell their products on the Internet. Typically these products offer to scan your system after you connect to a website, they inform you that they have detected a virus and they offer you their anti-virus software for a small cost.
When installing anti-virus, only install anti-virus software from a reputable vendor such as:
SECURITY OF YOUR EMAIL/WEBMAIL ACCOUNTS
Should a fraudster gain access to your webmail accounts, they may attempt to impersonate you to financial firms and attempt to access funds in your account. Ensure that you have a strong password on your account, and do not re-use that password on other websites. Where possible, enable “two-factor authentication” (available for most of the major webmail providers.)
If you know or suspect your account has been compromised, notify any financial institutions who you have previously made contact with via email.
SOCIAL NETWORKING RISKS
Be wary as to the level of detail you post in public on social networking sites. Fraudsters have been known to collect and use information such as mother’s maiden name, date of birth and employment details by monitoring social networking sites.
Fraudsters may also send out fake friend requests, or other messages which appear to come from a social networking site. Clicking on a link may bring you to a phishing website, or may lead you to a site where the fraudsters attempt to install a virus on your computer.
POSTAL MAIL SECURITY
Most financial institutions use postal mail to deliver some or all of your financial correspondence. Therefore ensure that the address listed on your account is correct, and ensure as best you can that your postal mail cannot be intercepted. If you are changing address, ensure that your mail is redirected.
Where disposing of sensitive printed information, to avoid any possibility of identity theft it is recommended that you shred these documents.
There are a number of telephone based frauds/scams in operation. Davy staff will not ask you for your password over the phone, and if you receive such a request please notify Davy.
Common telephone frauds include the “tech support” caller, who will claim to be from some well-known computer firm (such as Microsoft) who is ringing to inform you that they have detected a problem on your computer. You may be asked to pay a fee for a “fix”, or may be asked to download some software. Microsoft and other computer firms do not ring computer owners unannounced.
REPORTING FRAUDS OR ATTEMPTED FRAUDS
If you are ever in any doubt about whether a communication is real please contact us on +353 1 614 8778 or at email@example.com.