What you can do to protect yourself
Should a fraudster gain access to your email accounts, they may attempt to use your email account to gain access other linked accounts which you own.
Ensure that you have a strong password on your myDavy account, and do not re-use that password on other websites. Your myDavy account requires two-factor authentication which means that when you log-in on to myDavy in addition to entering your username and password you will be asked to enter a verification code that will be sent to your mobile phone.
If you know or suspect your myDavy account has been compromised, please notify us by calling +353-1-679-7788.
- The only addresses you should ever use to access the Davy Group website or myDavy and myDavy for Credit Unions are:
- Never visit these addresses from a link in an unfamiliar email or website.
- Any links within communications issued by Davy will always route to these websites. You can quickly confirm you’re on a genuine Davy website by checking the web address in your browser is:
- If you’re unsure as to whether a communication is valid, type the address into the browser manually. Our websites use industry-standard encryption technology to ensure that communication between your browser and Davy is securely encrypted.
- Davy staff will never ask you for your username or password over the phone, and if you receive such a request please notify Davy at +353-1-679-7788
Be wary as to the level of detail you post in public on social networking sites. Fraudsters collect and use information such as mother’s maiden name, date of birth and employment details by monitoring social networking sites.
People may use these details to impersonate you and gain access to your accounts.
Fraudsters may also send out fake friend requests, or other messages which appear to come from a social networking site. Clicking on a link may bring you to a phishing website or may lead you to a site where the fraudsters attempt to install a virus on your computer.
Davy will never send you a networking request/direct message through a social networking website.
At Davy we use postal mail to authenticate your address when you open an account with us or register for myDavy, our online portal. Please ensure that the address listed on your myDavy account is correct. If you are changing address, ensure that your mail is redirected by your post office.
Where disposing of sensitive printed information, to avoid any possibility of identity theft you should shred any documents which contain personal information or details.
Updating software on your devices is good practice to ensure a positive user experience as well as ensuring you have the latest security installed.
Most devices will prompt you to install software updates when available. This can be done automatically. It is essential that you download these updates regularly.
One of the benefits of an online account means it is accessible from any device, anywhere at any time. You shouldn’t log into your Davy account from any device other than one where you can assure yourself that the anti-virus protection is up-to-date, that it has been updated, and that no-one is monitoring what you are entering. Please err on the side of caution when accessing your account from third-party computers. Always log out of those accounts when you have finished accessing them.
We do not recommend using public computers for accessing sensitive or personal information.
This advice applies if you are in a location where someone other than yourself may attempt to access your account. Davy will automatically log you out of your account if there is a period of inactivity, but logging-out yourself once you have completed access is a more secure option.
The only address you should ever use to log-on to Davy Group websites are:
Never go to this address from a link placed in an unfamiliar email or website and if unsure as to whether a communication is genuine, type the address into the URL bar manually. Our website uses SSL encryption technology to ensure that communication between your browser and Davy is securely encrypted
How to identify a secure page
When you are logging into your Davy account, and after you are logged in, the address should start with ‘https://’ and you should see a padlock icon in the address bar.
If you are presented with an onscreen message telling you your connection is not private, you should not attempt to login. Most web browsers will alert you when SSL is not present.
How to identify an insecure page
If you don’t see the https://, or if the padlock is missing or is replaced with some other icon (e.g. an icon with a red strike-through), you should not attempt to log-on.
The safety of your username and password is critical to ensuring the safety of your online account.
- Make sure you pick a strong password.
- Do not share your username and password with anyone.
- Do not re-use this password on other websites.
- If you think someone may have access to your password, change it using our password change facility.
We recommend you never allow your browser to save your username and password. If you have saved your details and would like to clear your saved information, please read "How do I stop my computer from saving my Davy username and password?
Contact Us
If you are ever in any doubt about whether a communication is real, or if you have other concerns about your online account, please contact us.